Our Front of House and Concierge staff excel with their interpersonal skills, ensuring that your visitors are always welcomed with a friendly, approachable and professional person, dedicated in ensuring all their requirements are met.
We realise that front of house security operatives may be your customers’ first and last point of contact with you. Our goal is for every one of your customers to leave remembering the service they received for all the right reasons.
Our training procedures include in office training in customer service, public relations, prevention and protection, emergency response, conflict resolution, and safety. In addition to this training all concierge personnel receive a comprehensive training in front desk, phone and office etiquette and procedures. We also train concierge to serve the clients needs for value added services.
Services available include –
- Receptionists and switchboard operators
- Mail Room Services
- Access and egress procedures and security scanning
- Car Park management and personnel attendance
- Internal/External building and perimeter patrols
- First Aider Provision
- CCTV, access control and remote monitoring